If you have any questions around shipping please email: firstname.lastname@example.org
Opening Hours: Monday-Friday 10am - 6pm.
We ship to the UK with APC Overnight. Every order is fully tracked and dispatched from our own warehouse, no third parties control our stock. This allows us to oversee the entire process and ensure every element of our business matches the high standards that we live and breathe.
Delivery charges will be calculated and automatically applied to your order during the checkout process. This description below indicates the applicable charges / how charges are calculated for the different delivery methods. All amounts are stated in GBP and are inclusive of VAT.
Standard - APC Overnight (same day dispatch (order by 3pm), arrives next day) - Free over £75 or £2.99 under £75
Express - APC Overnight (same day dispatch (order by 3pm), arrives next day by midday) - £2.99 over £75 or £7.99 under £75
Overnight - APC Overnight (same day dispatch (order by 3pm), arrives next day by 10am) - £9.99 over £75 or £4.99 under £75
Please note, orders placed after 3pm GMT won't be shipped until the following business day.
Orders placed under sale or holiday events, please allow up to 1 extra business day for dispatch.
TRACKING YOUR PARCEL
We ship with our trusted shipping partners, APC Overnight. Once your order leaves us, you will receive an email with a link to track your parcel through APC's tracking system, called APC Pinpoint. If you have any issues with the link, please click here to take you to APC's channel and enter your tracking number (the long 22 digit consignment number in your email and your delivery post code).
MISSED DELIVERY - APC CALLED
Have you received a 'sorry we missed you' calling card, email or SMS? You can use APC Called to simply reschedule delivery on a day that suits you, or request collection from your local APC depot. Your oder may be returned to us after 3 days if no response has been received to the ‘sorry we missed you’ calling card that was posted or the ‘sorry we missed you’ email sent. Please note you cannot collect your item(s) on the same day as the delivery was attempted. For next day collections please book before 7 PM on the day of the attempted delivery.
You will receive an email from us if this is the case to find the link to APC Called, but if not, please click here.
If you have received a ‘sorry we missed you’ card and you prefer to collect an item, please call your local depot to verify that the item has arrived back there before going to collect it. Please also check opening times when you contact the depot.
You will need to bring the card APC left and proof of your identity as well as confirmation of your address.
APC only allow orders to be redirected or left in a safe place with permission from the sender, Sixthsaint.
If you are expecting to receive an item and want it to be delivered to a different address or left in a safe place, please contact us as soon as possible to give the best possible chance of guaranteeing the update.
For deliveries to the majority of the UK, APC deliver the day after the item was sent (this may vary in some locations such as Scotland and Isles). Delivery will be attempted between 8am and the selected delivery time (Standard - by 5:30pm, Express - by 12 midday, Overnight - by 10am).
Rebooked deliveries will be attempted on the same service as originally chosen and for this reason, we do not offer the option to choose a timed or Saturday service when rebooking a delivery.
We fulfil orders very quickly, and sometimes your order will leave us within one hour of placing it. We allow changes to address up to one hour after placing the order, dependent on dispatch times, however sadly any request made after this time, we will most likely have shipped out your order and so any amendments will not be able to be honoured. This is how we can guarantee such quick delivery but we do ask for you to double check that the address entered is correct, with house name or number entered correctly.
Orders can be cancelled up to one hour from placing the order if you change your mind, dependent on dispatch times. After this time, the order is confirmed and processed, and so will not be able to be cancelled. From here, the Refund Policy will apply, and can only be issued once the parcel is received by the customer. We cannot issue refunds or cancellations when the parcel is in transit.
MARKED AS DELIVERED
We have a very trustworthy partner in APC and it is extremely rare for this to ever happen, but if you receive a Delivered notification email or SMS and the item has not arrived then please reach out to us. We can then request a Proof of Delivery as APC will request a signature or take a photo to confirm the arrival of the parcel which we have access to.
ISSUES WITH DELIVERY
We pride ourselves on our delivery service, however if you do happen to experience any problems with a delivery, please contact us by email to email@example.com. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the costs of re-delivery.
An indicative list of the situations where a failure to deliver will not be accepted as our fault is set out below:
You provided the wrong address for delivery.
There is a mistake in the address for delivery that was provided.
The address for delivery is not reasonably accessible.
The address for delivery cannot safely be accessed.
- Your safe place was not deemed reasonable.
Any product which arrives faulty must be declared within 7 working days of receiving the order by reaching out to us with an image and description of the issue. We will reimburse the cost of you shipping a faulty product back to us, up to the value of £3, but please keep your proof of postage as without this we will not be able to verify the return has been sent. Our highly trained, UK customer service team will then handle your request from there and let you know how to proceed. This is very rare and in the instance it does happen, we are extremely sorry.
For any other questions, please reach out to us at firstname.lastname@example.org.