Because we are so confident in our collection and want you to be 100% satisfied with your purchase, we are proud to offer a 365 day policy to return your product. You can return your products for any reason whatsoever – it didn't fit quite right, wasn't the right colour or just no reason at all – provided the product has not been used, that all packaging is intact and that the product was not purchased during a sale period. Easy as.
What is your return policy?
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • We cannot accept refunds or exchanges on earrings for hygiene reasons.
  • We reserve the right to refuse returns that are shipped after the 365-day return period has expired or for items that are not returned to us in their original condition & packaging.
  • Items purchased during a sale period are not valid for return but can be exchanged.
  • To start a return, scroll down this page and navigate to our Returns Portal by clicking 'Start a return'.
Received a faulty product?

We are so sorry that you have received a faulty product, and we'll do all we can to resolve this.

The first step to resolving a faulty product issue is to contact our support team and providing photo evidence by emailing

Please do not return any faulty products unless advised by a member of our support team, as it may result in a slower resolution time. Please only submit one message - we will get back to you within 24 hours.

All claims for parcels arriving damaged must be made within 30 days of the delivery date.

Returns Information
  • Unfortunately, we do not currently offer free returns so you will be responsible for the cost of your return. This is true for orders within the UK and Internationally.
  • In the case of a faulty item, we will reimburse the cost of your delivery on receipt of proof of postage.
  • We are always working to improve the customer experience and we hope we can bring free returns to our customers soon.
How to start a return
Step 1

Go to our Returns Portal by clicking 'Start a return' below.

Step 2

Enter your order number and the email or phone number you used when you originally made the order.

Step 3

Select which item(s) you'd like to return (for a refund or an exchange) and let us know the reason why.

Step 4

Your return will be approved and we will send you the return address. Please ensure you also include a filled in returns form in the return. This form will be in your package when it arrived.

Start a return

Return items that you bought online.

Start a return
Faulty item or need further assistance?

Get help from our support team.

Get help